Shipping policy
Shipping Policy
Effective Date: March 25, 2025
Harlan Kustom
Website: https://harlankustom.com
At Harlan Kustom, every piece is made with precision and care. Below is our shipping policy outlining processing times, delivery estimates, and related details.
Processing Time
All orders are made to order. Our standard processing time is:
-
3 to 5 business days for small, non-custom items
-
Up to 2 weeks for custom orders, larger projects, or during high-demand periods
You’ll receive a confirmation email when your order is received, and a second email when it ships.
Shipping Methods & Carriers
We primarily ship via USPS, UPS, or FedEx, depending on your location and item size. Shipping options and rates are calculated at checkout.
Delivery Time
Delivery typically takes:
-
2–5 business days (within the U.S.) after production
-
International delivery may take longer, depending on the destination and customs process
Please note: delivery timelines are estimates and not guaranteed.
Shipping Costs
Shipping costs are based on package weight, dimensions, and destination. Final rates will be shown at checkout. Occasionally, we may offer free shipping promotions.
Tracking Information
Once your order ships, you’ll receive a tracking number via email. You can track your package through the carrier's website.
Lost or Delayed Packages
If your package is significantly delayed or lost, please contact us at harlankustom@gmail.com. While we are not responsible for carrier issues, we’ll do our best to assist with claims or replacements where appropriate.
International Shipping
We currently ship within the U.S. and may offer international shipping upon request. Buyers are responsible for any customs, duties, or taxes incurred.
Questions?
For shipping questions or special requests, contact us at:
📧 harlankustom@gmail.com
📞 (402) 416-9322